Privacy Policy

Privacy Policy

Last updated: 2023-08-01

This Privacy Policy outlines how Amora Everlasting (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from amoraeverlasting.co (the "Site"), or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to users of the Services, whether you are a customer, visitor to the Website, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, revise the "last updated" date, and take any other action required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected, over the past 12 months, personal information about you from various sources, as outlined below. The type of information we collect and how we use it varies depending on your interactions with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information Do We Collect?

The types of personal information we collect depend on how you interact with our site and services. When we use the term "personal information," we are referring to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the specific categories and types of personal information we collect:

Information We Collect Directly from You

  • Basic contact information: Name, address, telephone number, e-mail address.
  • Order information: Name, billing address, delivery address, payment confirmation, e-mail address, telephone number.
  • Account information: Username, password, security questions.
  • Purchase information: Items you’ve viewed, placed in your shopping cart, or added to your wish list.
  • Customer support information: Information you provide during communications with us (e.g., messages sent via the services). Certain features of our services may require you to provide specific information, and choosing not to provide such information may limit your access to certain services.

Information Collected Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). We use cookies, pixels, and similar technologies ("Cookies") to gather this information. Usage Data may include information about how you access and use our site, your device, browser, network connection, IP address, and other interactions with the Services.

Information Obtained from Third Parties

We may obtain information about you from third parties, including vendors and service providers, who may collect information on our behalf, such as:

  • Companies that support our site and services, like Shopify.
  • Payment processing companies that collect payment information (e.g., bank account, credit/debit card information, billing address) to process your payments and fulfill your orders.
  • Third-party tracking technologies, such as pixels, web beacons, and cookies used for online tracking and advertising purposes.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, nor for the policies or practices of such third parties. For more information, see the section below, Third-party websites and links.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Provision of Products and Services: To provide you with the services and fulfill our contract with you, such as processing payments, fulfilling orders, sending notifications about your account, purchases, returns, exchanges, and creating, maintaining, and managing your account.
  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, including sending you promotional communications via e-mail, SMS, or post, and presenting you with advertisements for products or services. This may include tailoring services and advertisements to you on our site and other websites.
  • Security and Fraud Prevention: To detect, investigate, or take action regarding fraudulent, illegal, or malicious activity. You are responsible for the security of your account credentials and should not share your username, password, or other access data. If you believe your account has been compromised, please contact us immediately.
  • Communicating with You: To provide customer support, improve our services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our site. For more information on the cookies we use, visit Shopify’s Cookie Policy. Cookies help us power and improve our site and services, including remembering your actions and preferences, performing analytics, and optimizing your user experience. Third parties may also use cookies on our site for tailored services, products, and advertising.

Most browsers accept cookies by default, but you can set your browser to block or delete cookies. Please note that deleting or blocking cookies may impact your experience with certain services and functionalities.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain situations:

  • To suppliers or service providers who perform services on our behalf (e.g., IT management, payment processing, customer support, cloud storage, fulfillment, shipping).
  • To business and marketing partners like Shopify, to provide you with services and advertisements. These partners will handle your information according to their privacy notices.
  • If you request us to disclose certain information to third parties, for example, to fulfill your orders or through the use of social media integrations.
  • To our affiliates or within our group, to operate our business.
  • As part of a business transaction (e.g., merger or bankruptcy), or to comply with legal obligations, respond to legal requests, enforce terms of service, or protect our rights and those of others.

During the past 12 months, we have disclosed the following categories of personal information to the recipients described above:

Category Recipient
Identifiers (contact details, order information) Suppliers, third-party service providers, marketing partners
Commercial information (order details) Suppliers, marketing partners
Internet or other similar activity Internet service providers, analytics partners

User-Generated Content

Some of our Services may allow you to publish product reviews and other user-generated content. When you post content in public areas, it becomes accessible to all users. Please be mindful that this information may be viewed, used, and shared by others, and we are not responsible for the security or accuracy of such publicly available information.

Third-Party Websites and Links

Our site may provide links to websites or other online platforms operated by third parties. Please review their privacy policies and other terms before providing any information. We do not control these sites and are not responsible for their privacy practices, security, accuracy, or content.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe that a child has provided us with personal information, please contact us to request its deletion.

Security and Storage of Information

We take reasonable precautions to protect your personal information, but no security system is impenetrable. The length of time we retain your information depends on factors such as the nature of your interactions with us and any legal obligations that apply.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights related to your personal information:

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Deletion: Request the deletion of your personal information.
  • Right to Rectification: Request corrections to inaccurate personal information.
  • Right to Portability: Request a copy of your personal information or transfer it to a third party.
  • Right to Restriction: Request that we stop or limit the processing of your personal information.
  • Right to Withdraw Consent: If we rely on consent to process your personal information, you may withdraw that consent at any time.
  • Right to Appeal: You can appeal our refusal to process your request.

You may exercise these rights by visiting our site or contacting us directly. We may need to verify your identity before fulfilling your request. You can manage communication preferences by opting out of promotional communications via the unsubscribe link.

Complaints

If you have complaints regarding our handling of your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country, including in the United States. We will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent mechanisms where applicable.